Operations and Quality Management - POM 604

This course covers operations strategy, product and process designs, the choice of technology, quality control systems, scheduling, supply chain management, production cycle, etc. The course deals with the management problems encountered in the context of both manufacturing and service enterprises. It also discusses the policy of optimal inventory. Focus will be on the problem of Quality Management that leads to business excellence, as reflected in customers’ and employees’ satisfaction, efficient processes, and high performance in the domestic and global markets.